happy-technologies-llc/happy-platform-skills

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fsm-sidebar-summarization Generate sidebar summaries for field technicians with key case context, asset history, customer details, and actionab…

happy-technologies-llc/happy-platform-skills

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2

gap-analysis Analyze knowledge gaps by examining incident and case patterns without matching KB articles, identify topics needing …

happy-technologies-llc/happy-platform-skills

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3

gap-grouping Group and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs, cl…

happy-technologies-llc/happy-platform-skills

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4

generate-talking-points Generate manager talking points for employee reviews, 1:1 meetings, and performance discussions based on talent profi…

happy-technologies-llc/happy-platform-skills

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5

government-case-summarization Summarize government and public sector cases with regulatory compliance context, service eligibility tracking, inter-…

happy-technologies-llc/happy-platform-skills

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6

health-log-analytics Health log analytics for anomaly detection, capacity planning, performance trending, log source configuration, and th…

happy-technologies-llc/happy-platform-skills

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health-safety-summarization Summarize Health and Safety incidents with injury details, root cause analysis, OSHA reporting requirements, correcti…

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8

hrsd-case-summarization Summarize HR cases with timeline, assigned team, employee details, case type classification, SLA status, and COE rout…

happy-technologies-llc/happy-platform-skills

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9

hrsd-chat-reply-recommendation Generate recommended replies for HR agents handling employee inquiries via chat, considering HR policies, case histor…

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10

hrsd-sentiment-analysis Analyze employee sentiment from HR cases, surveys, and interactions to track trends, identify flight risk indicators,…

happy-technologies-llc/happy-platform-skills

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11

impact-analysis Change impact analysis using CMDB relationships, business service mapping, and risk assessment

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12

incident-activity-summarization Summarize incident activity streams including work notes, comments, state changes, assignment history, and communicat…

happy-technologies-llc/happy-platform-skills

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13

incident-response Security incident detection, containment, and response procedures for ServiceNow environments

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14

incident-sentiment Analyze incident sentiment from work notes, customer communications, and activity entries to track escalation risk an…

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15

insights-clustering Cluster and analyze insights from incidents, conversations, and cases grouping by topic, sentiment, and resolution pa…

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16

interview-relevance Assess interview notes and job descriptions for skill relevance matching. Score candidate-role fit, highlight skill g…

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17

invoice-management Manage accounts payable invoices including data extraction, PO matching, three-way matching (PO, receipt, invoice), d…

happy-technologies-llc/happy-platform-skills

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18

issue-action-plan Generate comprehensive action plans for GRC issues including remediation steps, responsible parties, timelines, and s…

happy-technologies-llc/happy-platform-skills

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issue-summarization Summarize GRC issues with context including related risks, controls, compliance gaps, and business impact to generate…

happy-technologies-llc/happy-platform-skills

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20

issue-validator Validate GRC issues for completeness, accuracy, and compliance. Check required fields, risk ratings, control mappings…

happy-technologies-llc/happy-platform-skills

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21

item-creation Complete guide to creating and configuring service catalog items with variables, categories, and fulfillment

happy-technologies-llc/happy-platform-skills

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22

itsm-chat-reply-recommendation Generate recommended chat replies for ITSM agents based on incident context, knowledge base matches, and resolution h…

happy-technologies-llc/happy-platform-skills

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23

itsm-email-recommendation Generate professional email responses for IT service cases with technical context, resolution steps, and next actions

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24

itsm-incident-summarization Generate comprehensive incident summaries with timeline, impact assessment, actions taken, and resolution details

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25

itsm-kb-generation Generate knowledge articles from resolved incidents and problems, structured with symptoms, cause, resolution, and wo…

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itsm-suggested-steps Generate suggested resolution steps for incidents based on category, symptoms, historical similar tickets, and knowle…

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kb-summarization Summarize knowledge articles for quick consumption including executive summaries, TL;DR versions, key takeaway bullet…

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knowledge-graph Build and navigate knowledge graphs showing article relationships, topic hierarchies, cross-reference maps, content d…

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legal-matter-summarization Summarize legal matters with case timeline, key documents, parties involved, financial exposure, and recommended acti…

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legal-request-triage Triage incoming legal requests by classifying type, assigning priority based on urgency and business impact, and rout…

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major-incident-email Generate major incident email communications including initial notification, status updates, resolution notification,…

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metrics-analysis Analyze security operations metrics including MTTD, MTTR, incident volume trends, false positive rates, and analyst w…

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multi-turn-ordering Configure multi-turn catalog ordering for conversational item selection, variable collection, and order placement via…

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natural-language-queries Use parser-verified Happy Platform MCP 5.1 natural-language search phrases and fall back to precise encoded table que…

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35

now-assist-qa Configure Now Assist Q&A for conversational AI assistance including skill configurations, knowledge source setup, res…

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36

observability-integration Integrate observability data from Datadog, Dynatrace, and New Relic into ServiceNow ITOM, covering metric ingestion, …

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37

ot-incident-resolution Generate OT incident resolution notes with safety considerations, containment procedures, and remediation steps for i…

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ot-incident-summarization Summarize OT incidents with affected device inventory, safety impact analysis, containment status, and operational co…

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persona-assistant Provide persona-based HR assistance tailored to employee role, department, and history with routing to appropriate HR…

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planning-summarization Summarize planning items, demand records, and portfolio decisions with executive summaries for planning meetings incl…

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41

playbook-generation Generate Process Automation Designer playbooks from natural language descriptions including activities, lanes, condit…

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playbook-recommendations Recommend relevant playbooks based on case or incident context by matching issue patterns to existing playbooks, scor…

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43

post-incident-analysis Conduct post-incident review for closed security incidents including timeline reconstruction, detection/response gap …

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predict-assignment Predict assignment group and category for incoming incidents using historical patterns, keyword analysis, and resolut…

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process-mining-insights Generate process mining insights to identify inefficiencies, bottlenecks, compliance deviations, and optimization opp…

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46

procurement-summarization Summarize procurement cases including vendor communications, approval status, spend analysis, pipeline reports, and b…

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product-compliance Summarize software product compliance status including license counts, entitlement gaps, compliance violations, and r…

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project-insights Generate project health insights including schedule variance, resource utilization, risk indicators, milestone tracki…

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purchase-order-summarization Summarize purchase orders with line items, delivery status, receipt tracking, budget impact analysis, and late delive…

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quick-reference ITSM quick reference card with common operations, state values, priority matrix, and encoded query examples

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