happy-technologies-llc/happy-platform-skills

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acceptance-criteria Generate comprehensive acceptance criteria for user stories and features using Given/When/Then format covering functi…

happy-technologies-llc/happy-platform-skills

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acl-management Complete access control list management - understanding ACL structure, creating/modifying ACLs, troubleshooting permi…

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activity-response Generate contextual responses for CSM case activities including work notes, customer communications, and status updat…

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adr-summarization Summarize Architecture Decision Records with context, rationale, trade-offs, and impact analysis for enterprise archi…

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5

agent-miner Mine agent interactions to find automation opportunities by analyzing repetitive patterns, identifying common resolut…

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agile-story-generation Generate user stories from requirements or feature descriptions with acceptance criteria, story point estimation, epi…

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ai-lens Analyze records in context, surface related information, identify patterns, and recommend actions across enterprise p…

happy-technologies-llc/happy-platform-skills

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8

ai-search-rag Configure retrieval-augmented AI search, including sources, indexing, ranking, answer generation, and search quality …

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9

alert-analysis Analyze operational alerts including severity assessment, pattern recognition, noise reduction, alert correlation, gr…

happy-technologies-llc/happy-platform-skills

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alert-investigation Deep investigation of operational alerts including CI tracing, recent change correlation, related alert analysis, kno…

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11

app-generation Generate ServiceNow scoped applications from requirements including tables, forms, ACLs, and business logic

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12

app-summary app-summary Installation Command Prompt $ npx skills add https://github.com/happy-technologies-llc/happy-platform-ski…

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13

approval-summarization Summarize approval requests with context including what is being requested, who is requesting, business justification…

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14

approval-workflows Complete guide to configuring catalog approval rules, multi-level approvals, delegation, and escalation

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15

article-generation Generate knowledge articles from resolved incidents, problem records, and change implementations with proper KB struc…

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16

build-agent Build custom AI agents for ServiceNow including agent capabilities, knowledge sources, tool access, conversational fl…

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business-app-insights Generate insights for business applications including health, dependencies, technology stack, and modernization recom…

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case-auto-resolve Auto-resolve common cases and incidents using pattern matching, knowledge base lookups, and historical resolution dat…

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case-summarization-approvals Summarize HR cases, service requests, and requested items for approvers with business justification, cost impact, app…

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20

catalog-item-generation Generate catalog items from natural language descriptions including variables, workflows, and approval rules

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21

change-risk-explanation Generate change request risk explanations analyzing change scope, affected CIs, historical change failure rates, and …

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22

chat-recommendation Generate recommended chat responses for CSM agents based on case context, knowledge base matches, customer history, a…

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chat-summarization Summarize public sector chat interactions with citizen context, service delivery tracking, regulatory compliance note…

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chat-summarization-va Summarize virtual agent chat sessions with topic classification, resolution status, handoff context, and actionable i…

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25

cmdb-search-analysis Analyze CMDB search requests, interpret natural language CI queries, and provide structured search results with relat…

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26

code-review Review ServiceNow code for security vulnerabilities, performance issues, and platform best practices

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content-recommendation Recommend relevant knowledge articles based on incident or case context by matching keywords, categories, and histori…

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contract-analysis Analyze contracts for key terms, obligations, risks, renewal dates, and compliance requirements with metadata extract…

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contract-metadata-extraction Extract metadata from contracts including parties, effective dates, value, auto-renewal terms, governing law, key con…

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contract-obligation-extraction Extract obligations from contract documents including deadlines, deliverables, payment terms, SLA commitments, and te…

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contracts-query-enhancer Enhance contract search queries with contextual understanding, mapping natural language to contract fields, obligatio…

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control-objective-management Manage control objectives including creation, assessment, effectiveness evaluation, regulatory mapping, and gap ident…

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conversation-evaluator Evaluate virtual agent conversations for quality including coherence, accuracy, slot filling, intent matching, and ha…

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correlation-insights Correlate security incidents with related events, vulnerabilities, and threat intelligence to identify attack pattern…

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csm-case-summarization Summarize CSM cases including timeline, interactions, resolution status, related tasks, and communications history

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csm-kb-generation Generate knowledge articles from resolved CSM cases with customer-facing language, structured content, screenshot pla…

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csm-sentiment-analysis Analyze customer sentiment across CSM cases, communications, and interactions to track sentiment progression, identif…

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csm-sidebar-summarization Generate sidebar summaries for customer service agents with case context, customer history, and recommended actions t…

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csm-suggested-steps Generate suggested resolution steps for CSM cases based on product, issue type, and historical resolutions from simil…

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40

cwm-doc-generation Generate CWM documentation and insights from project data including status reports, risk summaries, and stakeholder c…

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cwm-tasks-generation Generate task breakdowns from requirements or user stories with structured task lists, dependencies, assignments, and…

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data-classification Data security and classification - identifying sensitive fields, implementing data masking, PII/PHI discovery, and ap…

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data-quality CMDB data quality management including KPIs, duplicate detection, stale records, and reconciliation

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detect-conversation-type Detect and classify conversation types including inquiry, complaint, request, feedback, and escalation. Route to appr…

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document-extraction Extract structured data from documents (invoices, forms, contracts) using ServiceNow Document Intelligence with extra…

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duplicate-detection Identify duplicate knowledge articles using content similarity analysis, compare titles and metadata across knowledge…

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email-recommendation Generate professional email responses for customer service cases by analyzing case details, customer sentiment, commu…

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esg-document-intelligence Extract and analyze ESG data from utility invoices and sustainability reports, tracking carbon emissions, energy cons…

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feedback-summarization Summarize feedback from retrospectives, sprint reviews, and stakeholder surveys to identify themes and action items

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fsm-kb-generation Generate field service knowledge articles from completed work orders including repair procedures, parts lists, safety…

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