happy-technologies-llc/happy-platform-skills

1

regulatory-alert-analysis Analyze regulatory alerts for business impact, identify affected policies, controls, and citations, and generate impa…

happy-technologies-llc/happy-platform-skills

29

2

relationship-mapping CI relationship management including creation, validation, dependency analysis, and orphan detection

happy-technologies-llc/happy-platform-skills

29

3

release-notes-generation Generate release notes from change requests, stories, and defects for a given release window with categorization, imp…

happy-technologies-llc/happy-platform-skills

29

4

resolution-notes Generate comprehensive resolution notes for closing CSM cases including issue summary, root cause analysis, steps tak…

happy-technologies-llc/happy-platform-skills

29

5

resume-skill-extraction Extract skills, qualifications, and experience from resume data within ServiceNow talent management, mapping to compe…

happy-technologies-llc/happy-platform-skills

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6

risk-assessment-summarization Summarize risk assessments with scoring, trends, heat map data, and mitigation recommendations covering inherent vs r…

happy-technologies-llc/happy-platform-skills

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7

risk-event-summarization Summarize risk events with impact assessment, affected controls, contributing factors, and recommended mitigation act…

happy-technologies-llc/happy-platform-skills

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8

rpa-bot-generation Generate RPA bots from process descriptions including bot actions, triggers, error handling, credential management, a…

happy-technologies-llc/happy-platform-skills

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9

saas-user-resolution Resolve SaaS user discrepancies, identify unused licenses, detect duplicate accounts, and recommend license optimizat…

happy-technologies-llc/happy-platform-skills

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10

secops-incident-summarization Generate executive and technical summaries for security incidents including threat classification, affected assets, c…

happy-technologies-llc/happy-platform-skills

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11

security-recommended-actions Generate recommended actions for security incidents based on threat type, severity, affected assets, and playbook ali…

happy-technologies-llc/happy-platform-skills

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12

service-graph-diagnosis Diagnose Service Graph Connector issues, validate discovery patterns, and troubleshoot service mapping data flow

happy-technologies-llc/happy-platform-skills

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13

service-mapping Discover and validate service maps, identify mapping gaps, analyze service dependencies, and troubleshoot discovery p…

happy-technologies-llc/happy-platform-skills

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14

shift-handover Generate comprehensive shift handover content for SOC analysts including active incidents, pending tasks, escalations…

happy-technologies-llc/happy-platform-skills

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15

skill-kit-custom Create custom Now Assist skills using Skill Kit including skill input/output definition, prompt configuration, skill …

happy-technologies-llc/happy-platform-skills

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16

smart-documents Manage smart documents with version control, approval workflows, automated content generation, document templates, me…

happy-technologies-llc/happy-platform-skills

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17

sourcing-summarization Summarize sourcing events including bid comparisons, vendor evaluations, negotiation status, award recommendations, a…

happy-technologies-llc/happy-platform-skills

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18

spoke-generation Generate Integration Hub spokes for connecting external services including spoke actions, connection aliases, data tr…

happy-technologies-llc/happy-platform-skills

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19

suggest-remediation-tasks Suggest remediation tasks for GRC issues based on control gaps, risk type, and regulatory framework. Generate task li…

happy-technologies-llc/happy-platform-skills

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20

supplier-recommendation Recommend suppliers based on historical performance, pricing competitiveness, compliance status, category expertise, …

happy-technologies-llc/happy-platform-skills

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21

tprm-issue-summarization Summarize Third-Party Risk Management issues including vendor risk exposure, assessment gaps, remediation status, and…

happy-technologies-llc/happy-platform-skills

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22

trending-topics Identify trending customer service topics by analyzing case patterns, channel distribution, and sentiment shifts acro…

happy-technologies-llc/happy-platform-skills

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23

ui-policies Complete guide to catalog UI policies including show/hide/mandatory actions, scripted conditions, and REST API limita…

happy-technologies-llc/happy-platform-skills

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24

variable-management Complete guide to catalog variables including all types, reference qualifiers, cascading variables, and UI policies

happy-technologies-llc/happy-platform-skills

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25

voice-assist Configure AI Voice Agents for ServiceNow including speech-to-text, intent recognition, voice-driven workflows, IVR in…

happy-technologies-llc/happy-platform-skills

29

26

vulnerability-deduplication Identify and deduplicate vulnerability records by matching CVEs across scanners, consolidating remediation tasks, and…

happy-technologies-llc/happy-platform-skills

29

27

work-order-summarization Summarize field service work orders with tasks, SLAs, asset information, travel logistics, and parts requirements for…

happy-technologies-llc/happy-platform-skills

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28

servicenow-docs-mcp Add or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional loca…

happy-technologies-llc/happy-platform-skills

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hr-email-recommendation Generate recommended email responses for HR cases considering confidentiality, policy references, and empathetic tone

happy-technologies-llc/happy-platform-skills

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30

hr-kb-generation Generate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding g…

happy-technologies-llc/happy-platform-skills

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31

hr-sidebar-summarization Generate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions

happy-technologies-llc/happy-platform-skills

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32

task-summarization Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions

happy-technologies-llc/happy-platform-skills

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33

document-screening Screen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows

happy-technologies-llc/happy-platform-skills

23

34

risk-identification Identify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows

happy-technologies-llc/happy-platform-skills

23

35

supplier-lifecycle-operations Manage supplier onboarding, qualification, performance monitoring, and offboarding with auditable lifecycle controls

happy-technologies-llc/happy-platform-skills

23

36

hrsd-email-recommendation Generate recommended email responses for HR cases considering confidentiality, policy references, and empathetic tone

happy-technologies-llc/happy-platform-skills

5

37

hrsd-kb-generation Generate HR knowledge articles from resolved cases, covering HR policy documentation, benefits FAQs, and onboarding g…

happy-technologies-llc/happy-platform-skills

5

38

hrsd-sidebar-summarization Generate sidebar discussion summaries for HR cases with key decision points, stakeholder input, and next actions

happy-technologies-llc/happy-platform-skills

5