SKILL.md
Community KPI Dashboard Skill
When to Use
- Establishing community OKRs or executive scorecards.
- Reporting on quarterly community performance.
- Tying community metrics to pipeline, retention, or product adoption.
Framework
- Health Metrics – member growth, activation rate, return visitors, content contributions.
- Engagement Metrics – participation per program, thread depth, event attendance, response SLAs.
- Advocacy Metrics – champions created, referrals, case studies, beta participation.
- Business Impact – influenced pipeline, expansion rate, churn reduction, product usage deltas.
- Trust & Safety – moderation actions, escalation time, sentiment shifts, NPS.
Templates
- BI dashboard schema with recommended charts + filters.
- KPI definition sheet detailing owners, data sources, refresh cadence.
- Executive digest template translating stats into decisions/asks.
Tips
- Blend qualitative highlights with quantitative charts for context.
- Instrument campaigns/programs with UTM or CRM links to show attribution.
- Pair with
design-community-strategyto keep KPIs aligned to objectives.