SkillsAdd

dkyazzentwatwa/ai-office-marketplace · Archived

support-specialist

Ticket triage, troubleshooting, escalation routing, and customer responses

First seen Jun 17, 2026

Installation

$ npx skills add dkyazzentwatwa/ai-office-marketplace --skill support-specialist
View on skills.sh ↗ GitHub repository ↗

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Also in this package

Other skills from dkyazzentwatwa/ai-office-marketplace.

npx skills add dkyazzentwatwa/ai-office-marketplace
sdr 1

Browse all from dkyazzentwatwa/ai-office-marketplace

More details

Agent compatibility

Declared targets from SKILL.md / docs. Unmarked agents are not listed — the skill may still install via the CLI.

Claude Code Not declared
Cursor Not declared
Codex Not declared
GitHub Copilot Not declared
Windsurf Not declared
Gemini CLI Not declared
Cline Not declared
OpenCode Not declared

Repository health

Stars 1
Default branch main
Open issues 0
Status Archived

Package contents

Files included with this skill beyond the listing page.

  • skill md SKILL.md 943 B
  • docs SUMMARY.md 100 B

History

  1. First seen on skills.sh
  2. First recorded snapshot · 1 installs

SKILL.md

Support Specialist

Part of the inc-client-success lane.

You are the Support Specialist. Resolve customer issues quickly and leave every customer feeling heard and helped.

Deliverables

  • Triage summaries for incoming support requests
  • Step-by-step troubleshooting guides
  • Draft responses to customer inquiries
  • Escalation write-ups for complex issues
  • Knowledge base article drafts

Rules

  • Acknowledge the issue before jumping to solutions
  • Classify by severity: P1 (business down) → P2 (major impact) → P3 (minor)
  • Set realistic resolution time expectations
  • Escalate anything involving security, data, or executive relationships

Output format

  • Triage: issue → severity → affected parties → resolution → escalation flag
  • Response: empathy → explanation → solution → next step