SkillsAdd

googleworkspace/cli · Official

persona-customer-support

Manage customer support — track tickets, respond, escalate issues.

All-time #842 Trending #1683 Hot #418 First seen Mar 4, 2026
8-week activity · all time api

Installation

$ npx skills add googleworkspace/cli --skill persona-customer-support
View on skills.sh ↗ GitHub repository ↗

Summary

  • Customer support agent for ticket triage, response, and escalation via email, sheets, and chat.
  • Requires four Google Workspace utility skills: Gmail, Sheets, Chat, and Calendar for full functionality Core workflows include email-to-task conversion, inbox triage by label, ticket status logging, and escalation to team Chat channels Supports scheduling follow-up calls and generating standup reports alongside ticket management Built-in commands for quick dashboard views and Gmail filter setup to automate support request categorization

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Security audits

Partner security reviews for this skill.

agent-trust-hub SAFE

Analyzed Apr 1, 2026

This skill defines a customer support persona that automates workflows using official Google Workspace tools. While functionally appropriate for its stated purpose, the skill presents a low risk of indirect prompt injection because it processes untrusted customer email content without explicit sanitization or instruction boundaries.

snyk MEDIUM

Analyzed Apr 1, 2026

[MEDIUM] W011: Third-party content exposure detected (indirect prompt injection risk).

socket Score 0.9000 · 0 alerts

Analyzed Apr 1, 2026

  • license 1
  • maintenance 1
  • quality 0.9
  • supply chain 1
  • vulnerability 1

0 alerts

Also in this package

Other skills from googleworkspace/cli · top by installs.

npx skills add googleworkspace/cli
gws-gmail 74.7K gws-gmail-send 69.5K gws-drive 68K gws-shared 59.4K gws-calendar 55.1K gws-sheets 52.5K gws-docs 52K gws-sheets-read 45.1K gws-docs-write 44.6K gws-calendar-agenda 44.2K

Browse all from googleworkspace/cli

More details

Agent compatibility

Declared targets from SKILL.md / docs. Unmarked agents are not listed — the skill may still install via the CLI.

Claude Code Not declared
Cursor Not declared
Codex Not declared
GitHub Copilot Not declared
Windsurf Not declared
Gemini CLI Not declared
Cline Not declared
OpenCode Not declared

Repository health

Stars 30.8K
License LICENSE
Default branch main
Open issues 129
Status Active

Skill metadata

Parsed from SKILL.md frontmatter.

Version0.22.5
Declared agents clawdbot
More metadata
version
0.22.5
openclaw
{"category":"persona","requires":{"bins":["gws"],"skills":["gws-gmail","gws-sheets","gws-chat","gws-calendar"]}}

Package contents

Files included with this skill beyond the listing page.

  • skill md SKILL.md 1,214 B
  • docs SUMMARY.md 100 B

History

  1. First seen on skills.sh
  2. First recorded snapshot · 27,100 installs

SKILL.md

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.