skillrecordings/support

1

api-documentation-question Answer API and technical documentation questions. Use when a customer asks about API usage, code implementation, or i…

skillrecordings/support

1

2

course-difficulty-concern Advise on course difficulty and prerequisites. Use when a customer is unsure about the level or required knowledge.

skillrecordings/support

1

3

duplicate-purchase Resolve duplicate purchases. Use when a customer bought the same course or license twice or was charged twice.

skillrecordings/support

1

4

event-sponsorship-request Handle event sponsorship inquiries. Use when organizers ask for sponsorship or support for conferences or hackathons.

skillrecordings/support

1

5

gift-purchase-option Guide gift purchases. Use when a customer wants to buy a course for someone else.

skillrecordings/support

1

6

hitl-approval Implement human-in-the-loop approval flows. Use when adding Slack approvals, dashboard review queues, action gating, …

skillrecordings/support

1

7

login-link Provide login link help. Use when a customer cannot access courses and requests a login link or access email.

skillrecordings/support

1

8

partnership-collaboration-inquiry Handle partnership and collaboration inquiries. Use when a third party asks about partnerships, promotions, or collab…

skillrecordings/support

1

9

ppp-pricing Explain Purchasing Power Parity pricing. Use when a customer asks about PPP, regional pricing, affordability, or disc…

skillrecordings/support

1

10

price-feedback Customer expressing concerns about pricing, affordability, regional pricing issues, or requesting discounts. Often fr…

skillrecordings/support

1

11

refund-request Handle refund requests. Use when a customer asks for a refund, money back, or to cancel a purchase or subscription.

skillrecordings/support

1

12

sdk-adapter Create SDK adapters for new app integrations. Use when onboarding a new Skill Recordings product, implementing the Su…

skillrecordings/support

1

13

skill-support Operate the Skill Recordings support CLI. Use when working in the support repo, triaging customer conversations, debu…

skillrecordings/support

1

14

stripe-connect Implement Stripe Connect OAuth for querying connected accounts. Use when onboarding apps to Connect or querying payme…

skillrecordings/support

1

15

two-factor-auth-issue Help with two-factor authentication problems. Use when a customer cannot get a 2FA code or device verification.

skillrecordings/support

1

16

workshop-attendance-confirmation Send workshop attendance confirmations. Use when a customer needs confirmation, calendar invites, or attendance detai…

skillrecordings/support

1