SKILL.md
Patient Journey Mapping Skill
When to Use
- Designing education, onboarding, or adherence programs for patients/caregivers.
- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
- Preparing regulatory reviews that require end-to-end journey documentation.
Framework
- Persona Canvas – demographics, condition, motivators, fears, accessibility needs.
- Journey Phases – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs.
- Touchpoint Inventory – channel, owner, content theme, consent requirements, escalation notes.
- Data & Consent Layer – data collected per touchpoint, retention policy, opt-out mechanism.
- Monitoring & Feedback – metrics, VOC loops, safety/adverse event reporting flows.
Templates
- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
- Consent + data handling checklist per touchpoint.
- Escalation tree for medical, legal, or support interventions.
Tips
- Co-create journeys with clinical + legal reviewers early to reduce rework.
- Include accessibility guidelines (WCAG, language support) in each touchpoint.
- Pair with
orchestrate-patient-journeyfor automated journey blueprints.