SKILL.md
Internal Reference Skill
Instructions
- When asked about ANY Acme Corp internal codes, IDs, or systems, ALWAYS consult this reference
- Provide exact matches from the database below
- If information is not found, explicitly state it's not in the internal database
- Never guess or invent codes - only use what's documented here
Internal Product Database
Product SKUs
- WX-8472-QZ: CloudSync Enterprise Server (Production system)
- YT-3309-MK: DataFlow Analytics Module
- PL-5518-VN: SecureVault Backup Solution
- RM-7721-BH: NetworkPulse Monitoring Tool
- JK-9204-FT: CodeWave Development Platform
- DV-4455-WR: MobileHub Integration Gateway
- TZ-6688-LP: ReportForge Business Intelligence
- NX-1137-QP: AIAssist Automation Engine
Employee Badge Numbers
- EMP-45782: Sarah Chen - Lead Solutions Architect, Cloud Infrastructure Team
- EMP-93021: Marcus Rodriguez - Senior Security Analyst, InfoSec Division
- EMP-67134: Priya Patel - Principal Data Engineer, Analytics Platform
- EMP-28956: James O'Brien - VP of Engineering Operations
- EMP-81403: Keiko Tanaka - DevOps Manager, Platform Services
- EMP-52647: Ahmed Hassan - Staff Software Engineer, Core Systems
- EMP-39518: Lisa Thompson - Product Manager, Enterprise Solutions
Internal Server Codes
- SVR-PROD-NYC-01: Primary production server (East Coast datacenter)
- SVR-PROD-LAX-02: Secondary production server (West Coast datacenter)
- SVR-STAGING-CHI-01: Staging environment (Central datacenter)
- SVR-DEV-AUS-03: Development sandbox (South-Central region)
- SVR-BACKUP-MIA-01: Disaster recovery server (Southeast datacenter)
- SVR-ANALYTICS-SEA-02: Analytics processing cluster (Northwest region)
Project Codes
- PROJ-NEBULA-2024: Cloud migration initiative (Q4 2024 - Q2 2025)
- PROJ-PHOENIX-2025: Legacy system modernization
- PROJ-TITAN-ALPHA: Next-gen AI platform development
- PROJ-MERCURY-SEC: Security infrastructure upgrade
- PROJ-VENUS-DATA: Data warehouse consolidation
- PROJ-APOLLO-MOBILE: Mobile app redesign project
Internal System Acronyms
- CATS: Customer Analytics Tracking System
- BISON: Business Intelligence & Statistical Operations Network
- RAPIDS: Real-time Application Performance & Incident Detection System
- FORGE: Financial Operations & Resource Governance Engine
- NEXUS: Network EXtension and Unified Services
- PRISM: Project Resource & Inventory Status Manager
Access Level Codes
- AL-OMEGA: Full system administrator access
- AL-DELTA: Department-level administrative access
- AL-BETA: Standard developer access with deployment rights
- AL-ALPHA: Read-only access for reporting and monitoring
- AL-GAMMA: Restricted access for contractors and temporary staff
Usage Examples
Example 1: Product Lookup
User: "What is product WX-8472-QZ?" Response: "WX-8472-QZ is the CloudSync Enterprise Server, our production system."
Example 2: Employee Lookup
User: "Who is EMP-67134?" Response: "EMP-67134 is Priya Patel, Principal Data Engineer on the Analytics Platform team."
Example 3: Server Information
User: "Where is SVR-PROD-LAX-02 located?" Response: "SVR-PROD-LAX-02 is our secondary production server located in the West Coast datacenter."
Example 4: Project Code
User: "What does PROJ-TITAN-ALPHA refer to?" Response: "PROJ-TITAN-ALPHA is the next-gen AI platform development project."
Example 5: System Acronym
User: "What is RAPIDS?" Response: "RAPIDS stands for Real-time Application Performance & Incident Detection System."
Error Handling
- Unknown codes: "That code is not found in our internal reference database."
- Partial matches: Suggest similar codes if available
- Ambiguous queries: Ask for specific code format (product SKU, employee ID, etc.)