SKILL.md
CRM Hygiene Playbook Skill
When to Use
- Preparing for pipeline inspections or forecast calls.
- Auditing data quality before exec reviews or board decks.
- Coaching reps on consistent CRM updates.
Framework
- Stage Definitions – document entry/exit criteria and mandatory fields for each stage.
- Data Completeness – ensure next steps, close dates, contacts, and products are filled.
- Aging Thresholds – define acceptable days-in-stage and automatic escalation triggers.
- Exception Handling – outline how to request overrides or re-open closed deals.
- Monitoring – schedule hygiene dashboards + alerts for missing data.
Templates
- Stage checklist (fields + approvers per stage).
- Hygiene scorecard for reps/managers.
- Escalation request form for data overrides.
Tips
- Automate reminders for missing next steps or overdue close dates.
- Pair with forecasting enablement to keep assumptions grounded.
- Share hygiene scores transparently to drive accountability.