SKILL.md
Closed-Loop Community Playbook Skill
When to Use
- After capturing member insights or escalations that require action.
- Coordinating follow-up between community, product, CS, and marketing teams.
- Demonstrating accountability to members via updates and celebrations.
Framework
- Intake & Qualification – log insight ID, theme, severity, evidence, member metadata.
- Routing – assign accountable owner, squad, and due date with SLA tiers.
- Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan.
- Member Comms – draft acknowledgement, progress updates, and completion announcements.
- Retrospective – record outcomes, lessons, and new opportunities.
Templates
- Insight/action tracker with columns for owners, stage, and communication status.
- Member update email/DM templates for acknowledgment, progress, completion.
- Quarterly accountability report summarizing closed-loop wins.
Tips
- Tag insights by member cohorts to personalize updates.
- Celebrate shipped improvements publicly to reinforce participation value.
- Pair with
run-member-insight-sprintso every campaign produces accountable actions.